Remote Workplace Interactions and Extraversion: A Field Study on Wellbeing and Productivity Among Knowledge Workers

Published in: Proceedings of the ACM on Human-Computer Interaction — May 2025

Written by

Anastasia Ruvimova, Alexander Lill, Lauren Howe, Elaine Huang, Gail C. Murphy and Thomas Fritz

Summary

What we found: We found that the effects of remote communication on productivity and wellbeing vary significantly depending on the type of interaction, the communication partner, and the individual’s level of extraversion. Remote workplace interactions do not have a one-size-fits-all impact—some workers thrive while others are negatively affected.

Why it matters: As hybrid and remote work become the norm, understanding how communication impacts individuals differently is crucial for maintaining both performance and mental health. Our findings highlight the need to move beyond generalized remote work strategies and consider personality-driven differences.

What next: Organizations and leaders should adopt more personalized communication practices that account for individual personality traits, especially extraversion. This could involve offering flexible communication channels, tailoring interaction frequency, and training managers to recognize and adapt to diverse communication needs.

This article was also published as an open access document. Access this version and further information about the article here: